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Our Policies

View our policies below to ensure you’re in the know about your rights.

Privacy Policy

Our privacy policy applies if you use our services or website.

Site Access Policy

This policy applies if us or one of our contractors need to access your property.

Complaints Policy

If you have an issue with your account and wish to make a complaint review our complaints policy.

Know your rights in a changing energy market

You can get help with energy problems.

Gwybod eich hawliau mewn marchnad ynni sy’n newid

Cysylltwch â Cyngor ar Bopeth os ydych chi angen
cymorth gyda phroblem ynni.

Unlimited Energy Fair Usage Policy

Information around our Fair Usage policy for our Unlimited Energy package

Cancellation Policy

Our additional cancellation terms

Direct Debit Guarantee

This applies if you hold a Direct Debit with us.

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