Your Contract Explanation

Your Agency has entered into an agreement with us, acting as your agent, for the supply of the Selected Services to the Serviced Premises. By signing this End User Agreement,you acknowledge that your Agency is authorised to act as your agent in relation to the supply of the Selected Services to the Serviced Premises and you authorise Virgin Media to accept the Agency as your agent for these purposes.

Your Agency will be responsible for making all payments to us for the Selected Services. If your Agency fails to make payments to us, we may suspend or terminate the supply of the Selected Services, whether or not you have made a payment to your Agency.

Your Agency will be able to request us to make changes to the Selected Services, including adding Selected Services, removing Selected Services or terminating Selected Services, with or without your specific authorisation or instruction.

This contract and bills: We will send bills for the service charges to your Agency for payment and your Agency will provide details payments via your account with them. Just so you know, the bill amount on our first bill to your Agency may not be the same as this contract. Please go to our Interactive Bill Explainer for further details.

If you have a credit balance with your Agency in respect of payments made by you in respect of Selected Services, Virgin Media will not be obliged to make any payments to you in respect of such amounts.

You will not qualify for any offers or promotions made available by Virgin Media to new or existing customers (for example, “refer a friend” offers).

The legal stuff

Key Information

The full Virgin Media Terms and Conditions form part of this agreement except that:

  • Your Agency(and not you) will be liable to us for any payments or charges referred to in the Terms and Conditions however if your Agency does not make any payments or charges referred to in the Terms and Conditions when they are due, we may exercise the rights we have under the Terms and Conditions in relation to the supply of the Selected Services to you (whether or not you have made any payment to your Agency);
  • You will not be required to undertake a credit check to receive the Selected Services (however your Agency may require you to do this);
  • Your Agency (and not you) will be able to request any changes to the services or to terminate this End User Agreement or end the supply of the Selected Services;
  • Where we have a right to terminate this End User Agreement as a result of you not complying with the Terms and Conditions, we shall also have a right to terminate this End User Agreement if your Agency does not comply with your obligations under the Terms and Conditions and or our agreement with the Agency.

If our agreement with your Agency terminates for any reason, this End User Agreement will also terminate.

Please read through the terms and conditions carefully.

If you move home or you switch to a different provide of telephone services, you will not be able to move the telephone number we have allocated to you.

This agreement is for the minimum period set out on this contract. If you cancel during the minimum period you may incur an early disconnection fee.If you have to pay cancellation charges, they will be equal to the following. For ending or cancelling the service after the agreed cancellation periods permitted; an amount equal to the rental for the service for the rest of the minimum period, less any rental you have already paid for that period.All other services are provided to you by Virgin Media Ltd. You must be a UK resident and be aged 18 or over. Virgin Media services are not available in all areas and are subject to survey. Regional variations apply. All prices include VAT. Our privacy policy tells you about the purposes for which we use your personal information, to whom it may be disclosed and what to do if you change your mind about us keeping you in the loop with special offers and exclusive rewards.

Got a query with your contract or wish to cancel?

You can speak to our team on 0800 052 0800* anytime Monday to Friday; 8am to 8pm on Saturdays; and 9am to 5pm on Sundays and Bank Holidays. Please have your account number (which you can find at the top of this contract) to hand. Please note that your Agency is authorised to make changes to and cancel the Selected Services on your behalf and we will not be able to make changes to or cancel the Selected Services unless your Agency contacts us.

*For details about how much it costs to call our team from a Virgin Media home phone, visit costs. Call costs from other networks and mobiles vary.

To cancel you have FOURTEEN(14) days from the day after your service is installed. Just to confirm, a day will include Saturday, Sunday or any Bank Holiday. You will need to contact your Agency if you wish to cancel the services. Please also print this contract form and write CANCEL across the front and send it to your Agency.

This is consistent with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any cancellation after this time will be subject to the termination procedures set out in section 3 of your Terms and Conditions.

Returning our equipment

If you have any equipment, please don’t use it after the service is terminated and keep it in a safe place. You’re responsible for making sure it gets back to us safely, so please use the packaging we’ll send you. If we don’t receive the equipment back from you, we may have to charge your Agency for the full value of the equipment and your Agency will pass those charges onto you.

The goods supplied to you under this Agreement do not become your property and you must not sell them.

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