About us
We are The Student Energy Group Ltd (“TSEG”), a company incorporated in England with company number 13543923 and which has its registered office at 4th Floor, Regent House, 50 Frederick Street, Birmingham, West Midlands, England, B1 3HR. Its registered VAT number is 388 7680 25.
Tomato Energy Limited is a company registered in England and Wales under company number 09735768 with its registered office at Devonshire Business Centre Aviary Court, Wade Road, Basingstoke, England, RG24 8PE. Tomato Energy are regulated by the ‘Office of the Gas and Electricity Markets’, more commonly known as OFGEM.
TSEG is working under a white label contract with Tomato Energy to supply you with gas and electricity under Tomato Energy’s supply licences. You will only ever have contact with TSEG under this agreement.
Definitions and Interpretation
| Agent | The agents and engineers appointed by us to assist with the facilitation of the Services, including setting up the Services, reading Meters, providing and/or maintaining metering equipment. |
| Contract | The overall contract between you and us made up these terms and conditions. |
| Tenants/You/Your | The Tenants who reside at the Property |
| Deemed contract | the Supply of energy to a Property without there being an agreed contract under a deemed contract as described in paragraph 8 of Schedule 2B of the Gas Act 1986 or paragraph 3 of Schedule 6 of the Electricity Act 1989. |
| Act of God | Any event of force majeure including, but not limited to, explosions, war or threat of war, terrorism or threat of terrorism, actions of the armed forces or government agencies pursuant to war, terrorism or threats thereof, fire, flood, adverse weather conditions, labour disputes, strikes, lockouts or other industrial actions irrespective of where such events occur, shortage of materials or services, detention or holding of goods by any customs authorities or any national or international airworthiness authority, riots or civil commotion, sabotage, earthquakes and natural disasters, acts, omissions, restrictions, regulations, prohibitions or measures of any governmental, parliamentary or local authority |
| Fees | The amount payable by You for or relating to the Services |
| Gas Transporter | The company licensed to deliver gas through the pipes to your property. |
| Landlord | The owner of a Property (or a managing agent acting on behalf of the Landlord) that rents it to Tenants. |
| Meter | The Meter(s) and equipment for measuring and providing information on the gas and electricity you use. |
| Network Operator | The company licensed to deliver electricity and run the electricity distribution network in your area. |
| Ofgem | The Office of Gas and Electricity Markets, who regulate the gas and electricity markets in Great Britain. |
| Tomato Energy | Means Tomato Energy Limited |
| Property | The address where we provide the energy Supply |
| Smart Meter | A Meter that records the amount of energy You use and is capable of communicating that usage directly to Us. |
| Supply | The gas or electricity (or both) we provide under this contract. |
| Us/Our/We | The Student Energy Group Ltd |
Contract
These Terms form a legally binding contract between You and Tomato Energy and Us and set out the basis upon which Tomato Energy will supply energy to Your Property.
These Terms are in addition to the General The Student Energy Group Terms, available here or upon request. If anything in these Terms contradicts Our General Terms these Terms will supersede the contradicted section Only.
If You signed up to Our services, We will aim to take over the Supply in under 21 days or Your requested contract start date if later unless Your supply is already provided by Us. This may take longer where either:
- Your current supplier objects to the transfer request;
- We require action from You, for example a Meter serial number to identify Your supply point;
- We are prevented from transferring Your Supply due to events outside Our control
If You did not sign up to Our services but We already supply energy to Your Property, We will begin treating You as if You’d entered into this contract when You become responsible for the energy bills at Your Property under a Deemed Contract.
In these circumstances, deemed tariffs will apply until either:
- You agree a new tariff with Us;
- You transfer to another supplier;
- Somebody else takes or has responsibility for Your property;
- Your supply is disconnected
Deemed Contract tariff pricing can vary – We will let You know 28 days prior of any pricing change.
If a court or other authority tells us a part of the contract is not valid, the rest of the contract will not be affected.
We can change the Tenants or property on Your account with Your permission if a new Tenant at Your Property becomes jointly responsible with You under this contract.
About you
By entering into this contract, you confirm that:
- By entering into this contract, you confirm that:
- Your Supply is for domestic purposes only;
- You have ensured all of the Tenants have agreed for Us to supply Your property;
- You are the Tenant of the Property or will be by Your contract start date;
- The Property is already connected to the mains
Tariffs
Details on the energy tariff You are contracted to are included in Your welcome letter, available on Your online portal, on Our website, and on any bills.
If You are on a variable tariff the price may change. We can estimate Your meter reading if no reading is given by You on the date the tariff pricing changes. We’d use the old rate for the gas and electricity you’ve used before that date and the new rate from then on.
Meters
You agree that We can make arrangements on Your behalf to provide Your Property with a Meter and the equipment that goes with it.
You have to take reasonable care to make sure that the Meter isn’t damaged or interfered with.
If the Meter at Your Property fails or fails to accurately register usage or consumption of the Supply for whatever reason, You agree to pay for the amount We reasonably estimate has been used during the period in question.
You may have a Smart Meter at your property. If We choose to install one We will do so at Our own cost.
If You have a Smart Meter installed by a previous supplier We may have to treat it as a traditional Meter.
You agree that We may use the Smart Meter to manage Your Supply without needing to visit Your Property. This includes reading the Meter, monitoring the energy You use, repairing and updating the Smart Meter, switching the Smart Meter from credit to prepayment mode, and disconnecting Your Supply (in the circumstances set out in this contract).
If You have a prepay Meter You must keep the card, key, or token We give You safe and undamaged. If you don’t, you may have to pay our reasonable costs (or those of our agents) for replacing the card, key or token.
You may have to buy a minimum amount of credit each time You top up.
We aim to swap any prepayment Meters for standard credit Meters or Smart Meters when on supply. We may also ask You to pay Our reasonable costs for swapping the Meter.
Meter readings
We will ask You for a Meter reading before We start to supply gas or electricity and if Your supply leaves us.
You agree to allow Us or one of Our Agents to read your meter.
If You don’t give Us a Meter reading and We can’t take one, We will estimate Your Meter reading when We start to supply gas or electricity.
You agree to give Us Meter readings at least quarterly to help ensure your bills are accurate.
If We don’t think Your Meter reading is reasonably accurate, We will do everything We reasonably can to contact You to get a new reading. If We cannot We reserve the right to estimate a reading.
Access
You agree to let Us, Our Agents, the Gas Transporter and the Network Operator into Your Property and to allow Us and them to work on the Meter in safety.
You have to make sure that We can access Your meter. If there’s any obstruction You agree to remove it at Your own cost.
Termination
We can end this contract immediately if:
- You break any of terms or conditions of this contract;
- Our supplier loses their licence to supply Your Property;
- Ofgem tells another company to supply Your gas or electricity
We can end this contract in any circumstances by giving You at least 30 days’ notice. If We terminate the contract and We still supply Your energy then We will do so under Our Deemed Contract tariffs.
We’ll only stop Your Supply if the law requires Us to. Under this contract, We can refuse to supply You, stop Your Supply, or tell You to stop using it in the following circumstances:
- You want to leave Your current supplier but they object to Our transfer requests;
- Your Supply has been stopped either by Us, the Gas Transporter, the Network Operator or another supplier, and the terms of Our licences mean that we don’t have to reconnect You or continue to supply (for example if You have tampered with Your Meter);
- There’s an emergency;
- We are prevented from supplying You by an event outside of our control. In this situation, We will do everything we reasonably can to restore your Supply as quickly as possible;
- Ofgem, the Gas Transporter or the Network Operator tell Us to stop supplying You, or any law relating to the energy Supply says We can legally stop supplying You. That includes Our licences as well as any other agreements, authorisations, codes and procedures to do with Us supplying gas or electricity
- We or the Gas Transporter may need You to stop using gas. If notified, You must stop using gas immediately and You may only resume doing so once We or Your Gas Transporter have given You the go ahead.
We may stop a transfer to a new supplier if:
- You have debt outstanding for more than 28 days;
- Your new supplier requests it;
- The new supplier has not applied to register all related Meters;
- You request it.
Standards of service and how to complain
We are obliged to meet guaranteed standards of service and You may be entitled to compensation from the companies that look after Your pipes and cables.
We are committed to providing excellent customer service and endeavour to deal with any complaint fairly and within a reasonable period of time. However should You remain dissatisfied with any aspect of the supply, you should follow Our complaints procedure and We will try to resolve Your complaint as soon as possible.
Power cuts and gas leaks
In the event of power cut or blackout, please contact Your local distributor on 105. If You have a gas leak, You should immediately leave Your Property and dial the gas emergency line on 0800 111 999.
National Terms of Connection
If we supply you with our electricity service under this contract, you are also entering into a standard connection agreement for your electricity with your local electricity network operator. There is no similar agreement for our gas service.
We are acting on behalf of the network operator to make an agreement with you. The agreement is that you and your network operator both accept the National Terms of Connection (“NTC”) and agree to keep to its conditions. This will happen from the time you enter into this contract and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties relating to the connection where your network operator delivers electricity to, or accepts electricity from, your property or business. If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London, SW1P 2AF or telephone 0207 706 5137 or visit www.connectionterms.co.uk
