Get help with an energy problem
You can get help with energy problems. This includes
issues with your bills or meters, or if you’re struggling to
pay for the energy you use. Citizens Advice and Advice
Direct Scotland are the official sources of free and
independent energy advice and support.
If you live in England or Wales:
Go to: citizensadvice.org.uk/energy
Or contact the Citizens Advice consumer service:
Call: 0808 223 1133
Relay UK: 18001 followed by 0808 223 1133
Mon–Fri, 9am–5pm
Calls are free
You can speak to a trained adviser online at
citizensadvice.org.uk/energywebchat
Mon-Fri, 9am-5pm
If you live in Scotland:
Go to: energyadvice.scot
Or contact Advice Direct Scotland:
Call: 0808 196 8660
Relay UK: 18001 followed by 0808 196 8660
Mon–Fri, 9am–5pm
Calls are free
Reducing your bills
If you want to pay less without
switching supplier, there are lots of
things you can do to save money.
To find out more, contact:
Simple Energy Advice
(England and Wales)
Go to: simpleenergyadvice.org.uk
Or call: 0800 444 202
Mon–Fri, 8am–8pm
Sat–Sun, 9am–5pm
Calls are free
Nest (Wales only)
Go to: nest.gov.wales
Or call: 0808 808 2244
Mon–Fri, 9am–6pm
Calls are free
Home Energy Scotland
(Scotland only)
Go to: homeenergyscotland.org
Or call: 0808 808 2282
Mon–Fri, 8am–8pm
Sat, 9am–5pm
Calls are free
