Just moved in? We’re here to help.
If you’ve received a letter from us you’re in the right place! We’re here to guide you through the process and help you get to where you want to be.
What is a Deemed Contract/Tariff?
Our Deemed contract/tariff is for customers that haven’t chosen to be supplied by The Student Energy Group. For example, if the previous tenants were using our services and you move into a property that’s already supplied by The Student Energy Group, you’ll be on the Deemed tariff until you set up your account with us and switch to one of our other tariffs, or switch away to a new supplier. Our Deemed tariff is covered by the price cap and the rates are variable, not fixed.
Check your tariff
Our Deemed tariff prices are the same as our Standard (Variable) tariff prices. This means your unit rates and daily standing charges can go up or down. This means your prices will never go above energy regulator Ofgem’s price cap. To find out the tariff for your property, please click below
Our Tariffs
What do I do next?
We need you to get in touch and help us get an account set up for you. You’ve got a couple of options that we can guide you through, but it’s really important we get your details so we can get you set up on a deemed account as soon as possible and the balance on your account doesn’t keep increasing. If you want to discuss this with us, either email us at team@thestudentenergygroup, speak to us via live chat or submit your details below.
Submit your details
Who are The Student Energy Group?
The Student Energy Group are an Eco-Friendly Energy Provider. We can also help with Broadband, TV Licence and Water for your property in one handy monthly bill should you wish to sign up to our services. We’re working to save the planet one student at a time and it’s our mission to create a greener future – together! To find out more about what we do, click the below!
About UsHow do I make a payment?
Please log on to your online portal to register your payment method. To login, please click here
If you’re logging onto the portal for the first time, you will need to reset your password. Please enter your registered email address and follow the instructions sent to your inbox.
Once you’re logged on, please pre-register your card. Click on ‘my payments’ and enter your chosen payment method details. Your card will only be charged after you receive your first payment notice. You’ll receive notification of this through email. You’ll also be able to view this information on your online portal.
Once your first service has been set up, your card will be automatically charged each month. There’s no need to stress about making manual payments!
You can also make a manual payment if you need to
Can I create an account for a new property?
Absolutely! If you’re interested in setting up a new account please contact join@thestudentenergygroup.com. Please let our team know what property your request relates to, what services you
